At win25, your privacy is more than a legal obligation — it is our sincere commitment to every member. This document clearly explains how we collect, store, use, and protect your personal data at all times.
Six core principles that underpin how win25 handles your personal data
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions. Your data is never stored in plain text.
Win25 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to provide our services to you.
As a win25 member, you have the full right to access, correct, or request the deletion of your personal data at any time. The application process is straightforward and handled within 30 business days.
Your data is stored on servers protected by strict physical and digital security controls. Only authorised personnel may access member data, and every access is logged for audit purposes.
Win25 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations. We conduct regular compliance audits to ensure our high standards are maintained.
In the event of any security incident involving your data, win25 is committed to notifying affected members within 72 hours and taking immediate remedial action to minimise the impact.
Win25 (referred to as "we", "the platform", or "Win25.bio") takes your privacy seriously. This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal information when you use our services.
This policy applies to all members who register and use the win25 platform, including through the win25.bio website, the win25 mobile app, and any related services we offer. By registering as a win25 member, you hereby give your consent to the collection and use of personal data as stated in this Privacy Policy.
We understand that your trust is the most valuable asset entrusted to us. Therefore, we are committed to being fully transparent about how we handle your information — no confusing technical jargon, no hidden terms.
Note: This Privacy Policy should be read together with Terms & Conditions win25, which forms a supplementary document to your agreement with us.
Win25 only collects personal data that is strictly necessary to provide quality, secure services and to comply with legal requirements. We do not collect excessive or irrelevant data.
| Data Category | Type of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, security notifications |
| Financial Information | Bank account number, e-wallet details, transaction records | Processing deposits, withdrawals, and fraud prevention |
| Technical Data | IP address, device type, web browser, general location | Account security, fraud detection, platform optimisation |
| Activity Data | Game records, betting history, login timestamps | Account management, rewards programme, responsible gaming |
Some technical data is collected automatically via cookies and similar tracking technologies when you browse our platform. Further information about cookies can be found in Section 6 of this document.
win25 Guarantee: We never collect sensitive information such as your full password, PIN number, or biometric information through any external communication channel.
The personal data we collect is used solely for legitimate and reasonable purposes to ensure you enjoy a safe, seamless, and enjoyable gaming experience on the win25 platform.
The main purposes for which we use your data include:
Win25 will not use your data for third-party advertising purposes or for automated decision-making that materially affects your rights without human review.
Win25 upholds the principle that your data belongs to you. We do not sell, rent, or disclose your personal data to third parties except in the following limited and lawful circumstances:
Important: Win25 never shares your personal data with advertisers, data brokers, or third-party marketing companies for targeted advertising purposes.
Win25 continuously invests in the latest security infrastructure to ensure your personal data remains protected against increasingly sophisticated cyber threats. The security measures we implement include:
While we take all reasonable steps to protect your data, no system is entirely immune to cyber threats. In the event of a security breach involving your data, we are committed to notifying you within 72 hours and taking immediate remediation action.
You also play an important role in securing your account. Ensure your password is strong, unique, and not shared with anyone. Enable two-factor authentication for maximum protection.
Win25 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
We use several types of cookies:
You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Win25 platform. Continued use of our platform after receiving a cookie notice indicates your agreement to the use of cookies as described.
As a win25 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights, which we fully respect:
To exercise any of the rights above, please contact our privacy team via win25 customer support. We will process your request within 30 working days. In complex cases, this period may be extended up to 60 days with notice to you.
Please note that the right to data deletion may be limited in situations where win25 has a legal obligation to retain certain records, such as financial transaction records for anti-money laundering purposes.
Win25 retains your personal data for as long as necessary to fulfil the original purpose of collection and to meet related legal obligations. We do not retain data longer than required.
When data is no longer needed, we will securely dispose of it using methods that ensure it cannot be recovered. For data stored in physical format, thorough and secure disposal methods are applied.
Win25 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version of the Privacy Policy will fully supersede the previous version.
When there are significant changes to how we handle your personal data, we will:
Continued use of the win25 platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with your rights.
We encourage you to bookmark this page and review it periodically. An archive of older versions of the Privacy Policy is available upon request for your reference.
If you have any questions, concerns, or complaints regarding how win25 handles your personal data, or if you wish to exercise any of your data rights, please contact our dedicated Privacy Officer (Data Protection Officer), appointed specifically to handle privacy-related matters.
You can reach us through the following channels:
We are committed to handling every enquiry and complaint seriously and transparently. Each case will receive a response within the stipulated timeframe, and we will provide regular updates should an investigation take longer.
If you feel that your complaint has not been resolved to your satisfaction by win25, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority.